U.S. Reps. Buddy Carter (R-GA) and Kat Cammack (R-FL), along with several of their Republican colleagues, are fed up with complaints about a United States Postal Service (USPS) Regional Processing and Distribution Center located in Jacksonville, Fla., that serves portions of both southern Georgia and northern Florida.
“Since the beginning of the new year, our offices have been inundated with complaints regarding delivery delays and lost mail” at this center, wrote the lawmakers in a June 25 letter sent to U.S. Postmaster General Louis DeJoy. “Some of our constituents have lost confidence in the postal system that was established before the founding of the United States. It is unacceptable for your tenure atop this department to stain a more than two-century-old reputation.”
Rep. Carter, Rep. Cammack, and their colleagues called on DeJoy to provide transparency and operational improvements at the Jacksonville Regional Processing and Distribution Center (RPDC), and requested that he answer several questions by July 28.
Among their questions, they asked DeJoy to explain the average amount of time a parcel will spend within the Jacksonville RPDC; how long the average customer spends on hold before speaking to a representative when calling the main USPS customer service line; and what events or changes have occurred that have led to “this sudden loss in confidence among our constituents and the USPS.”
“Our constituents rely on the USPS for timely delivery of newspapers, life-saving medications, and all other types of parcels…we hope to restore the reputation of the Jacksonville RPDC center by ensuring it has the tools and personnel necessary to operate effectively,” they wrote.