Collins requests Windstream improve broadband access in Georgia’s rural areas

U.S. Rep. Doug Collins (R-GA) and two of his home-state colleagues urged Windstream, a provider of voice and data network communications, to ensure the provision of rural broadband services in Georgia during the COVID-19 pandemic.

“In the past, we have written to you regarding the inadequate internet service our constituents are receiving despite your company’s acceptance of federal dollars to expand access,” wrote Rep. Collins and the lawmakers in an April 10 letter sent to Tony Thomas, president and chief executive officer of Windstream.

The members acknowledged that Windstream has upgraded some areas, but wrote that many of their constituents continue to struggle with poor broadband speeds as the pandemic has forced thousands of Georgians to work, learn and recreate from home, undoubtedly increasing the strain on Windstream’s networks.

“Now, as we move to hosting meetings virtually, we are experiencing the connection issues our constituents are having firsthand,” wrote Rep. Collins along with U.S. Reps. Austin Scott (R-GA) and Sanford Bishop (D-GA).

Due to ongoing complaints about Windstream’s service, the congressmen asked Thomas to answer several questions to explain how the company is responding to the pandemic, such as the specific steps Windstream has taken to respond to the increase in broadband usage in Georgia, and how the company plans to address increased usage in rural areas.